ARCANA WORKS / STORE INFORMATION
Contact & support
Pre-launch information · Updated 8 September 2026. Purchases are not available. These pages describe the intended selling terms and the current preview.
Contact the store operator
Arcana Works is operated by Gladix International Limited. Use general enquiries for company or business questions. Use customer support for products, delivery, orders and refunds.
- General enquiries
- contact@arcana-works.net
- Customer support
- support@arcana-works.net
- Support hours
- Monday–Friday, 9:00–18:00 Hong Kong time (UTC+8), excluding Hong Kong public holidays.
- Response target
- We aim to send an initial reply within two business days. This is a response target, not a guaranteed resolution time.
What to include
Tell us the product name and a short description of your question. For a purchase issue once sales are enabled, include the order reference and purchase email address. Do not send payment card details, passwords or authentication codes.
Email links open in your own email application. This website does not currently collect support submissions through a form.