ARCANA WORKS / STORE INFORMATION
Refunds & cancellations
Pre-launch information · Updated 8 September 2026. Purchases are not available. These pages describe the intended selling terms and the current preview.
Report a problem within 14 days
Once sales are enabled, contact support@arcana-works.net within 14 calendar days of purchase if you were charged twice, cannot access the purchased files, receive corrupted files, or find that the delivered contents materially differ from the product description.
How we handle requests
Include your order reference, product name and a description of the issue. We aim to respond within two business days. We may first provide replacement files or corrected access. If the issue cannot reasonably be resolved, we will refund the affected purchase. Confirmed duplicate charges will be refunded.
Cancellations and change of mind
If access has not yet been supplied, contact us promptly to request cancellation. After digital access has been supplied, change-of-mind refunds are not generally offered unless required by applicable law. This does not exclude remedies for defective or misdescribed products.
Refund method
Approved refunds will be returned to the original payment method. We will confirm initiation by email; the time until funds appear depends on the payment provider and your bank.
Your rights
Nothing in this policy limits mandatory rights under applicable consumer law. No purchases can currently be made through this preview.